BEYOND DIGITAL

Stories, News, Blog.

Zoho CRM & Zia Agent Studio: 5 Smart Ways to Create AI Agents Without Code

Digitalizing everyday office tasks doesn’t have to be complicated. With Zoho CRM’s new Zia Agent Studio, you can build your own AI agents—without any programming knowledge. The principle: no rigid automations, but rather personalized support through context-aware assistants—fully integrated into your existing CRM processes. Especially for businesses in German-speaking regions, where data protection, efficiency, and digital independence are key, Zoho CRM offers a future-proof solution with this update. This article presents five practical ways to use Zia Agent Studio effectively in your daily work.

CEYOND ist IBM Partner

CEYOND is Now an IBM Partner – Smart Solutions for the Digital Future

Together with IBM, CEYOND is expanding its capabilities in artificial intelligence, automation, and digital process optimization. In this article, we’ll show you the benefits for our clients – and the technologies at the heart of it all.

Zoho Zia News

Zoho expands its AI portfolio with Zia LLM, Agents, Studio and Marketplace

Zoho is taking the next big step in artificial intelligence: With Zia LLM, its own large language model, and new tools like Zia Agents, Agent Studio, Marketplace and MCP, the company is significantly expanding its AI portfolio. The goal: AI that truly supports everyday business – without compromising on security or flexibility.

Zoho Mail, Gmail oder Outlook - Richtige Wahl für Unternehmen

Zoho Mail, Gmail or Outlook? The ultimate comparison for businesses

Zoho Mail, Gmail, and Outlook are among the most popular platforms – but not all are equally suitable for professional use. In this article, we compare the key features, pricing models, and security aspects – clearly structured, practical, and with a clear conclusion for decision-makers.

Zoho CRM Q2 2025: 5 Updates That Will Take Your Workday to the Next Level

The Q2 2025 update is here — and once again, Zoho CRM proves that a great CRM system is one that keeps evolving alongside its users. Whether you work in sales, marketing, customer service, or project coordination, the Zoho CRM team has introduced powerful new features that streamline your daily work, speed up processes, and improve collaboration across your organization.
In this article, we’ll walk you through the 5 most exciting new features in Zoho CRM Q2 2025 — explained clearly, practically, and with one goal in mind: to make your work easier.

Tipps für KI im Kund:innenservice

How Companies Can Save Time and Money in Customer Service with AI

AI in customer service is no longer just a trend – it’s becoming a key driver of efficiency, speed, and customer satisfaction.

Secure Data Collection with Zoho Forms

Secure Data Collection with Zoho Forms: Simple, GDPR-Compliant, and Efficient

Zoho Forms enables companies to collect data securely, efficiently, and in compliance with GDPR – an ideal solution for modern digitalization projects.

Everything a Modern Office Needs

Today, we’re taking you on a little journey into the world of real estate development—but don’t worry, it won’t be dry and boring! On the contrary, it will be exciting, innovative, and a bit like a rollercoaster ride.

Valuable Contribution to the Energy Transition

In the dynamic sector of renewable energy, Krone Sonne has established itself as a pioneer under the visionary leadership of Dr. Christian Lebelhuber. This captivating interview reveals how crucial Zoho solutions are for the company’s expansion and impressive success, and how CEYOND, as the exclusive Zoho partner in Austria, plays a key role in their implementation and customization.

Casino Night: The Kickoff to the CEYOND GAINS Series

On April 4th, the CEYOND team enjoyed an extraordinary evening at Casino Baden, a highlight of the new “CEYOND GAINS Series.” This series offers numerous perks for employees, including the option for birthday celebrants to choose a company-sponsored team event within two months. The first event under this program was an elegant casino night.

Zoholics 2023: Where Innovation Meets Unmatched Customer Proximity!

At the Zoholics event, a secret was unveiled that has the tech world buzzing! Discover how Zoho strikes the perfect balance between groundbreaking innovation and unparalleled customer proximity, and why they are more than just a technology provider.

myhive Urban Garden Opening Party – We Were There!

IMMOFINANZ presents myhive Urban Garden at Wienerberg, the office of the future. A milestone in sustainable architecture and design that is redefining standards in Austria.

Moving to myHive Urban Garden

Discover the Office Concept of the Future! myHive Urban Garden at Wienerberg—our new workplace with a green oasis and urban flair.

The Evolution of Corporate Culture: Flat Hierarchies in the Age of Digital Transformation

Discover how transparent data, agile feedback systems, and a smart DEIB (Diversity, Equity, Inclusion, and Belonging) strategy pave the way for successful flat hierarchies.

The Hidden Dangers of Shadow IT

The invisible risk within your company. Discover how hidden apps threaten security and productivity.

The Revolution of Customer Experience through Artificial Intelligence

Discover how Artificial Intelligence is transforming the way companies interact with customers. From faster responses to personalized solutions – learn how AI is reshaping the CX landscape. Join us on a journey through innovation, challenges, and the future of customer experience.

Enhance Your Competitive Edge with Effective Data Product Management

Discover how the right use of data boosts efficiency and enables sustainable success. Stay ahead of the curve and leverage the benefits of a data-driven business world.

The Trends of 2022 and Their Significance for 2023

From the cloud revolution to the growing importance of corporate values and the increasing role of Artificial Intelligence—these developments are transforming how companies operate and stay successful.

Are You Ready for Artificial Intelligence? How Adaptive Data Management Can Help You.

The growing importance of data and artificial intelligence demands adaptive data management. Discover how an effective combination of data quality management and adaptive data management forms the foundation for data-driven organizations.

The New Face of Digital Customer Experience

From self-service options to the implementation of Artificial Intelligence – we reveal the latest trends shaping the future of customer service.

Digitization – good, fast and cheap: actually impossible, we deliver anyway!

In the case of our digitization project for VOICE, a number of challenges became apparent in advance: the demands of top CIOs, the tight budget of an association, and the time constraints of annual billing at the beginning of the year. In summary: It had to be good, fast and cheap – and CEYOND delivered!

CEYOND event tip: Meet.Greet.Eat in the data center at Interxion Austria

Virtual conferences, trade fairs and networking events have characterized the past year and a half – Covid19 ensured that organizers quickly became creative and also set up events in the digital space. In the fall of 2021, the first events will finally take place in “real life” again and we would like to recommend one of them to you today: “Meet.Greet.Eat” at Interxion Austria’s data center on September 9.

Wissen ist Macht: Erfolgreiche Unternehmensführung mit Wissensmanagement

Knowledge is power: Successful corporate management with knowledge management

In this exciting expert interview, Martin tells us why knowledge management is the foundation of goal-oriented internal communication and leadership and how you can also use it efficiently in your own company. With his many years of experience as a management consultant and his specialized know-how in various industries and areas, such as IT, automotive, communication, sales, and finance, he provides valuable insights into efficient and effective knowledge management.

A climate-neutral Burgenland with weiterdenker.at

CEYOND sustainability tip: With weiterdenker.at, become part of a diverse community that pursues the goal of making Burgenland more economically attractive as a region and establishing it as an ecological showcase. With various initiatives, the province of Burgenland, together with Energie Burgenland, is setting an example in terms of sustainability and striving for a climate-neutral region.

5 Tipps wie Sie mit Zoho Projects 7 effizienter arbeiten können

5 Tips on how to work more efficiently with Zoho Projects 7

The usage of a consistent, intuitive, and customer-friendly software can essentially help to simplify the different work processes within a company. However, this alone is not enough to simplify the daily work. It also requires smart features that make more efficient working possible. For this very reason, we have summarized 5 features of Zoho Projects 7 in the following story that will make your daily working life a lot easier.

Zeit sparen mit der Auto Gender Detection für Zoho CRM

Say goodbye to impersonal communication: The Auto Gender Detection for Zoho CRM is here

The time input for the maintenance of databanks is enormous. Therefore many companies often give up on personal salutation, because their data sources don’t offer any information about their gender. We have come up with a solution for this exact problem: The Auto Gender and Salutation Detection Extension.

The brand strategy as the key to success

We all know it. That one keyword, that keeps coming up: Brand strategy. But why is this term pushed so much, and why do companies from all around the world attach such great importance to the creation of their brand strategy? We asked our Communications Consultant Martin Hehemann.

ZOHO ONE IN DER VERMÖGENSBERATUNG

Zoho One in investment consulting

As a highly competent wealth advisor, MEHRWERT & CO GmbH brings the invidual increase in value for each client to light. In the summer of 2020, the company turned to CEYOND GmbH. The goal was to gain additional value for its own company by using the professional CRM system Zoho.

CEYOND - Digital Marketing

Every beginning is hard- but not with CEYOND!

You’ve finally finished your studies and you’re off to CEYOND. But what are the obstacles? What is the digital marketing team like? Is onboarding going smoothly despite Corona? I answer all these questions as a “newbie” in the following blog post.

NACHHALTIGKEIT BEI CEYOND

Sustainability at CEYOND

At CEYOND, sustainable action is a fixed part of the agenda. But how does the integration of sustainability into our routine work? We reveal this and why we are literally putting down roots in the process in the following article.

Der CIO OF THE DECADE Award

The CIO OF THE DECADE AWARD

Under strict Corona measures the CIO event of the decade could take place. The CIO OF THE DECADE Award brought the best IT managers in German-speaking countries on stage! Christoph Schmutz, CIO of the CEYOND Group, was chosen as one of the proud winners in the community voting.

KMU Digitalisierung

SME digitalization through promotion

The digital revolution has arrived! In this informative video, Alexander and Fabian from CEYOND explain how easy SME digitalization works and what funding is available for it. Learn how to switch to a digital and modern company structure and automate lead generation.

Der Einsatz von digitalem Marketing bei Apotheken

The success of digital marketing for pharmacies

As experts for digital marketing, consulting, and IT services, CEYOND Group took Seestadt Apotheke by the hand and supported them with all tips and tricks on digital marketing for pharmacies. Thanks to the strategically set measures, there was a real boom in new followers…!

Planning and argumentation of resources

Are you struggling to justify additional budget and/or staff? In our story, we have summarized key tips that will help you make clear and consistent business planning decisions.

ZOHO CRM PLUS IN DER PHARMABRANCHE: DIE SEESTADT APOTHEKE

Zoho CRM in the pharmaceutical industry: Seestadt Apotheke.

In just a short bit of time, Seestadt Apotheke has become a digital pioneer in the pharmaceutical retail industry. Currently, the pharmacy uses the Zoho CRM and Zoho Campaigns modules to carry out digital work processes.

Projektoptimierung

Economization through process optimization in purchasing

Optimization of spending volume apart from raw material purchasing- a challenging project! The magic word is purchasing optimization. By merging different organizations and optimizing the procurement process, annual savings of 20 Million Euros were achieved.

Passion for new business

Georg is passionate about discovering new business opportunities. He combines sensitivity for trends and entrepreneurial spirit and loves to create new business concepts and lead them to their realization. He works with executives and their teams to successfully support companies in their innovation activities.

Digitise Pharmacies

Webinar Without Risks and Side Effects – Pharmacy 4.0

On June 25th a CEYOND webinar on the subject of “Pharmacy 4.0” was successfully held! In packed one and a half hours, the participants – pharmacists, marketing managers and employees of various health care institutions – received a well-founded introduction into the world of online advertising, followed by the opportunity to answer open questions in the plenum.

Workshops by CEYOND

Workshops by CEYOND – more valuable than ever after the lockdown!

On June 25th a CEYOND webinar on the subject of “Pharmacy 4.0” was successfully held! In packed one and a half hours, the participants – pharmacists, marketing managers and employees of various health care institutions – received a well-founded introduction into the world of online advertising, followed by the opportunity to answer open questions in the plenum.

Digitise Pharmacies

Digitise Pharmacies: The Seestadt Pharmacy as a Pioneer

On June 25th a CEYOND webinar on the subject of “Pharmacy 4.0” was successfully held! In packed one and a half hours, the participants – pharmacists, marketing managers and employees of various health care institutions – received a well-founded introduction into the world of online advertising, followed by the opportunity to answer open questions in the plenum.

SEA – Brand Bidding on Your Own Brand Name! Does That Make Sense?

To give a clear answer to the question about Google search ads on your own brand in advance: Yes, brand bidding on your own brand always makes sense! But why actually?

Modern Work – a tour through our office

Welcome to our office – let this post guide you through our bureau.

Why you should choose CEYOND as your Zoho partner

With Zoho, you’ve chosen a great product. However, choosing the right implementation and support partner is the deciding factor in how much you will be able to leverage Zoho’s standard potential and how much you will be allowed to customize and automate on top of that.

CUSTOMER STORY: ZOHO ONE BEI FUTUREBUILT

Customer Story: Zoho One at Futurebuilt

Futurebuilt GmbH aims to support companies in the digital transformation and digitization of their business processes. In order to pursue this vision in the best possible way, the consulting company turned to CEYOND GmbH in the summer of 2020.

CEYOND_Sales

Sales 101: 5 Expert Tips for a Successful Sales Talk

To give a clear answer to the question about Google search ads on your own brand in advance: Yes, brand bidding on your own brand always makes sense! But why actually?

ZOHO One & ZOHO CRM

With Zoho Through the Corona Crisis – Zoho One & Zoho CRM

Despite the first loosening of the anti-Corona measures in Austria, it is clear that the fight against the COVID-19 virus will continue. Companies of all types and sizes are severely affected and have been faced with considerable organisational and technical challenges since the outbreak of the epidemic. Zoho One comes to the rescue and offers an unique and powerful all-in-one solution that makes the management of companies easy even in difficult times.

Steuerung eines Shared Service Center

Ein Shared Service Center bringt viele Vorteile mit sich. Doch damit dieses optimal gesteuert werden kann, benötigt es zuerst ein tiefes Verständnis über den Ist-Zustand des SSC. Wir haben im folgenden Blog für Sie zusammengefasst, welche Methoden und Werkzeuge als Steuerungsinstrumente zu überprüfen sind.

Pimp Your Online Meeting

Like many other companies, CEYOND is currently running entirely in its home office. Video calls are an integral part of telework. But who does not know it – the call is due and the apartment is not tidy, laundry is piling up in the background or neglected potted plants throw a bad light on the owner? Our tip: Snap Camera!

The challenge of teleworking

In the press conference held by the German government on 13.03.2020, companies were explicitly instructed to enable teleworking. This poses major challenges for many companies, especially where teleworking has not been part of the corporate culture to date. Now, a targeted, efficient and secure home office implementation is suddenly needed to avoid business failures.

Home office – the dictum of the working world: challenge and opportunity!

Like many other companies, CEYOND is currently running entirely in its home office. Video calls are an integral part of telework. But who does not know it – the call is due and the apartment is not tidy, laundry is piling up in the background or neglected potted plants throw a bad light on the owner? Our tip: Snap Camera!

Review of the first CEYOND Global Team Meeting – GTM2020

CEYOND invited for the first time to the Global Team Meeting in Gjilan, Kosovo in mid-February 2020. Thanks to a steady increase of employees at both locations in Vienna and Gjilan as well as intensified cooperation in 2019, this meeting “in personam” was a logical and important consequence. All topics, workshops and presentations of the 3-day meeting were under the star of team building, professional exchange and getting to know all employees personally.

When customer satisfaction bears leaves

Customer satisfaction – probably the most important quality feature of a company. Of course, many entrepreneurs claim that the source of their success is a high-quality service or a great product, because this is what drives customers to buy. We at CEYOND are of a different opinion, because our flagship are the customers themselves. For this reason it is very important for us that our clients are more than just satisfied. CEYOND’s latest customer satisfaction analysis confirms this and shows: Our customers love us.

Zoho INSPIRE: Training at the Partner Summit in Utrecht

This year the Zoho INSPIRE Partner Summit took place in Utrecht (NL), near Amsterdam. As a Zoho expert at CEYOND I couldn’t miss this opportunity. The participants were all officially authorized Zoho partners and were mixed internationally, of course mainly from Europe.

These 6 points clearly speak for Zoho

Are you looking for a suitable CRM? Let us show you why you should choose Zoho and make the best choice for your business. These arguments will convince you.

Beyond CSR: We Make Your Business Boom and Trees Bloom

Corporate Social Responsibility – the possibility of linking entrepreneurial and social activities. How do you implement social and ecological responsibility effectively in everyday business life? CEYOND is now leading the way and giving every customer a piece of the future.

Leadership in the Age of Digitalization

Leadership styles change over time – this can be said with certainty. In the 1980s, for example, the focus was on optimization through lean processes. The 1990s were dominated by CEOs with strong sales and marketing backgrounds, which was particularly evident in the then rapidly developing telecommunications industry. Growth and investments were the main focus. This was followed by the need for consolidation and streamlining, so that the controllers took over from 2000 onwards.

Our Consulting DNA

We at CEYOND agree: A company is not successful if it is only good in one particular area, but if all areas and processes mesh like Swiss clockwork and interact optimally. Digitization creates many opportunities in this regard. But at the same time, it also requires a new composition of the movement.

Marketing Gone Wrong: 8 Faux Pas That You Should Avoid at All Costs (Pt.2)

Customer satisfaction – probably the most important quality feature of a company. Of course, many entrepreneurs claim that the source of their success is a high-quality service or a great product, because this is what drives customers to buy. We at CEYOND are of a different opinion, because our flagship are the customers themselves. For this reason it is very important for us that our clients are more than just satisfied. CEYOND’s latest customer satisfaction analysis confirms this and shows: Our customers love us.

Marketing Gone Wrong: 8 Faux Pas That You Should Avoid at All Costs (Pt.1)

Customer satisfaction – probably the most important quality feature of a company. Of course, many entrepreneurs claim that the source of their success is a high-quality service or a great product, because this is what drives customers to buy. We at CEYOND are of a different opinion, because our flagship are the customers themselves. For this reason it is very important for us that our clients are more than just satisfied. CEYOND’s latest customer satisfaction analysis confirms this and shows: Our customers love us.

Search Engine Marketing Basics – SEO and SEA

Customer satisfaction – probably the most important quality feature of a company. Of course, many entrepreneurs claim that the source of their success is a high-quality service or a great product, because this is what drives customers to buy. We at CEYOND are of a different opinion, because our flagship are the customers themselves. For this reason it is very important for us that our clients are more than just satisfied. CEYOND’s latest customer satisfaction analysis confirms this and shows: Our customers love us.

Strategy Development in 3 steps

You want to (further) develop the strategy of your company but you don’t quite know where to start? We have summarized the 3 most important steps for you!

Roadmapping and Masterplanning

Eine gute Strategie allein ist nicht viel wert – sie muss auch umgesetzt werden! Nach der Erarbeitung von Vision, Strategie und Mission ist es von entscheidender Bedeutung die festgelegten Ziele mit Maßnahmen zu hinterlegen. Nur so kann eine Zielerreichung ermöglicht und gewährleistet werden. Mit den CEYOND-Tipps gelingt das in Zukunft auch Ihnen!

Project Management vs. Project Portfolio Management

Project management is probably a familiar term to everyone. This deals with the concrete realization of individual projects. Project portfolio management, on the other hand, is about deciding which projects should be realized at all and which roles or resources should work on them and when.

Conquering the Cloud – Zoho’s Journey so far

Zoho ist zu einem bekannten Namen unter den Softwareunternehmen geworden, da es die hervorragende Cloud-basierte Customer Relationship Manager (CRM)-Lösung zusammen mit vielen anderen Apps wie Rechnungsstellung, Projektmanagement, Notizen, Tabellenkalkulationen, Textverarbeitung und anderer Software anbietet.

What is a customer experience platform?

CX solutions are increasingly being used to enhance the customer journey and improve the customer experience. But how exactly does this work and will they replace previous CRM systems and marketing technologies (martech)?

Market analyses

Market analyses not only serve to compare services and providers, but also to detect trends and identify potential in the respective functions. They are thus an essential component for strategy development as well as for resource planning and allocation.

Strategy for a shared service center

In a corporate environment, the strategy process of an internal service provider is exposed to several influencing factors. This results in far greater complexity for strategy development. The Shared Service Center plays a central and important role in this process.

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Zoholics 2023: Where Innovation Meets Unmatched Customer Proximity!

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Marketing Gone Wrong: 8 Faux Pas That You Should Avoid at All Costs (Pt.1)

Roadmapping and Masterplanning

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Zoho expands its AI portfolio with Zia LLM, Agents, Studio and Marketplace

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CEYOND Group
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