BEYOND DIGITAL
Smarter, faster, more efficient – that’s the promise of generative AI in modern sales workflows. And Zoho is leading by example: with the integration of Zia, Zoho CRM’s AI assistant, businesses can now create emails, follow-ups, or summaries directly within the CRM – no coding or copy-pasting needed. In this article, we’ll walk you through 5 smart use cases that show how generative AI can streamline and accelerate your sales operations.
Just in time for autumn, Zoho CRM brings a fresh batch of updates! With the Q3 2025 release, Zoho is once again showing how agile, customer-focused CRM software should look. Whether you are new to Zoho CRM or have been using it for years – these innovations are worth a look. From improved automation to more personalization: in this article, we summarize the highlights for you in a compact and practical format.
In many offices today, people are speaking instead of typing – and not just on the phone. Voice-controlled assistance systems are increasingly finding their way into everyday work and enabling a new way to interact with digital platforms. Zoho CRM is also embracing this trend: with integrated voice control and voice technologies, the CRM becomes not only more user-friendly but also more productive. In this article, you’ll learn five practical ways to use voice control and voice features effectively within Zoho CRM.
Digitalizing everyday office tasks doesn’t have to be complicated. With Zoho CRM’s new Zia Agent Studio, you can build your own AI agents—without any programming knowledge. The principle: no rigid automations, but rather personalized support through context-aware assistants—fully integrated into your existing CRM processes. Especially for businesses in German-speaking regions, where data protection, efficiency, and digital independence are key, Zoho CRM offers a future-proof solution with this update. This article presents five practical ways to use Zia Agent Studio effectively in your daily work.
Zoho is taking the next big step in artificial intelligence: With Zia LLM, its own large language model, and new tools like Zia Agents, Agent Studio, Marketplace and MCP, the company is significantly expanding its AI portfolio. The goal: AI that truly supports everyday business – without compromising on security or flexibility.
Zoho Mail, Gmail, and Outlook are among the most popular platforms – but not all are equally suitable for professional use. In this article, we compare the key features, pricing models, and security aspects – clearly structured, practical, and with a clear conclusion for decision-makers.
The Q2 2025 update is here — and once again, Zoho CRM proves that a great CRM system is one that keeps evolving alongside its users. Whether you work in sales, marketing, customer service, or project coordination, the Zoho CRM team has introduced powerful new features that streamline your daily work, speed up processes, and improve collaboration across your organization. In this article, we’ll walk you through the 5 most exciting new features in Zoho CRM Q2 2025 — explained clearly, practically, and with one goal in mind: to make your work easier.
AI in customer service is no longer just a trend – it's becoming a key driver of efficiency, speed, and customer satisfaction.
Zoho Forms enables companies to collect data securely, efficiently, and in compliance with GDPR – an ideal solution for modern digitalization projects.
Today, we’re taking you on a little journey into the world of real estate development—but don't worry, it won’t be dry and boring! On the contrary, it will be exciting, innovative, and a bit like a rollercoaster ride.
In the dynamic sector of renewable energy, Krone Sonne has established itself as a pioneer under the visionary leadership of Dr. Christian Lebelhuber. This captivating interview reveals how crucial Zoho solutions are for the company's expansion and impressive success, and how CEYOND, as the exclusive Zoho partner in Austria, plays a key role in their implementation and customization.
At the Zoholics event, a secret was unveiled that has the tech world buzzing! Discover how Zoho strikes the perfect balance between groundbreaking innovation and unparalleled customer proximity, and why they are more than just a technology provider.
In the case of our digitization project for VOICE, a number of challenges became apparent in advance: the demands of top CIOs, the tight budget of an association, and the time constraints of annual billing at the beginning of the year. In summary: It had to be good, fast and cheap - and CEYOND delivered!
The usage of a consistent, intuitive, and customer-friendly software can essentially help to simplify the different work processes within a company. However, this alone is not enough to simplify the daily work. It also requires smart features that make more efficient working possible. For this very reason, we have summarized 5 features of Zoho Projects 7 in the following story that will make your daily working life a lot easier.
The time input for the maintenance of databanks is enormous. Therefore many companies often give up on personal salutation, because their data sources don’t offer any information about their gender. We have come up with a solution for this exact problem: The Auto Gender and Salutation Detection Extension.
As a highly competent wealth advisor, MEHRWERT & CO GmbH brings the invidual increase in value for each client to light. In the summer of 2020, the company turned to CEYOND GmbH. The goal was to gain additional value for its own company by using the professional CRM system Zoho.
The digital revolution has arrived! In this informative video, Alexander and Fabian from CEYOND explain how easy SME digitalization works and what funding is available for it. Learn how to switch to a digital and modern company structure and automate lead generation.
In just a short bit of time, Seestadt Apotheke has become a digital pioneer in the pharmaceutical retail industry. Currently, the pharmacy uses the Zoho CRM and Zoho Campaigns modules to carry out digital work processes.
With Zoho, you've chosen a great product. However, choosing the right implementation and support partner is the deciding factor in how much you will be able to leverage Zoho's standard potential and how much you will be allowed to customize and automate on top of that.
Futurebuilt GmbH aims to support companies in the digital transformation and digitization of their business processes. In order to pursue this vision in the best possible way, the consulting company turned to CEYOND GmbH in the summer of 2020.
Despite the first loosening of the anti-Corona measures in Austria, it is clear that the fight against the COVID-19 virus will continue. Companies of all types and sizes are severely affected and have been faced with considerable organisational and technical challenges since the outbreak of the epidemic. Zoho One comes to the rescue and offers an unique and powerful all-in-one solution that makes the management of companies easy even in difficult times.
This year the Zoho INSPIRE Partner Summit took place in Utrecht (NL), near Amsterdam. As a Zoho expert at CEYOND I couldn't miss this opportunity. The participants were all officially authorized Zoho partners and were mixed internationally, of course mainly from Europe.
Are you looking for a suitable CRM? Let us show you why you should choose Zoho and make the best choice for your business. These arguments will convince you.
Zoho ist zu einem bekannten Namen unter den Softwareunternehmen geworden, da es die hervorragende Cloud-basierte Customer Relationship Manager (CRM)-Lösung zusammen mit vielen anderen Apps wie Rechnungsstellung, Projektmanagement, Notizen, Tabellenkalkulationen, Textverarbeitung und anderer Software anbietet.
CX solutions are increasingly being used to enhance the customer journey and improve the customer experience. But how exactly does this work and will they replace previous CRM systems and marketing technologies (martech)?
