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Latest Zoho Stories

Stefan

Smarter, faster, more efficient – that’s the promise of generative AI in modern sales workflows. And Zoho is leading by example: with the integration of Zia, Zoho CRM’s AI assistant, businesses can now create emails, follow-ups, or summaries directly within the CRM – no coding or copy-pasting needed. In this article, we’ll walk you through 5 smart use cases that show how generative AI can streamline and accelerate your sales operations.

Stefan

Just in time for autumn, Zoho CRM brings a fresh batch of updates! With the Q3 2025 release, Zoho is once again showing how agile, customer-focused CRM software should look. Whether you are new to Zoho CRM or have been using it for years – these innovations are worth a look. From improved automation to more personalization: in this article, we summarize the highlights for you in a compact and practical format.

Stefan

In many offices today, people are speaking instead of typing – and not just on the phone. Voice-controlled assistance systems are increasingly finding their way into everyday work and enabling a new way to interact with digital platforms. Zoho CRM is also embracing this trend: with integrated voice control and voice technologies, the CRM becomes not only more user-friendly but also more productive. In this article, you’ll learn five practical ways to use voice control and voice features effectively within Zoho CRM.