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In many offices today, people are speaking instead of typing – and not just on the phone. Voice-controlled assistance systems are increasingly finding their way into everyday work and enabling a new way to interact with digital platforms. Zoho CRM is also embracing this trend: with integrated voice control and voice technologies, the CRM becomes not only more user-friendly but also more productive. In this article, you’ll learn five practical ways to use voice control and voice features effectively within Zoho CRM.

Digitalizing everyday office tasks doesn’t have to be complicated. With Zoho CRM’s new Zia Agent Studio, you can build your own AI agents—without any programming knowledge. The principle: no rigid automations, but rather personalized support through context-aware assistants—fully integrated into your existing CRM processes. Especially for businesses in German-speaking regions, where data protection, efficiency, and digital independence are key, Zoho CRM offers a future-proof solution with this update. This article presents five practical ways to use Zia Agent Studio effectively in your daily work.

Together with IBM, CEYOND is expanding its capabilities in artificial intelligence, automation, and digital process optimization. In this article, we’ll show you the benefits for our clients – and the technologies at the heart of it all.