1. 👥 Zoho CRM for Everyone: Rethinking Collaboration
The highlight of the update is clearly “Zoho CRM for Everyone” — and for good reason. This new concept allows all departments (such as sales, marketing, support, legal, or finance) to actively participate in your customer processes, directly within the CRM.
Your benefits:
- Cross-department collaboration on customer:related processes
- Central task management across all teams
- Shared communication and visibility for ongoing deals
With Zoho CRM for Everyone, collaboration becomes faster, more transparent, and significantly more productive — all without switching tools or sending endless emails.
2. ✍️ Zoho CRM Notes 2.0: From Scribbles to Structured Insights
Searching for customer:related notes or conversation logs? Not anymore. The redesigned note-taking feature in Zoho CRM is now fully structured and easy to read.
New in Q2 2025:
- Formatting options like bold, italic, colors, bullet points, emojis
- Clearer summaries and annotations
- Shared notes that improve team handovers and coordination
Your insights stay organized, readable, and available to everyone who needs them — even weeks or months later.
3. 🧠 Zia in Zoho CRM: Smarter AI, Fully GDPR-Compliant
With the introduction of its own Zia LLM (Large Language Model), Zoho CRM is taking artificial intelligence to the next level — all hosted securely on Zoho’s own infrastructure.
What Zia can do now:
- Auto-generate and optimize emails based on CRM data
- Summarize meeting notes or client interactions
- Predict customer:churn using behavioral and usage data
Best of all, it runs within Zoho’s GDPR-compliant environment. That means no external APIs, no third-party data transfers — just smart, secure, integrated AI.
4. 💰 Zoho CRM CPQ Explained: Configure, Price, Quote — Made Easy
The updated CPQ module in Zoho CRM helps sales teams quickly create customized quotes. But what does CPQ mean? It stands for Configure – Price – Quote, a tool that’s especially useful in B2B sales for managing complex products, pricing models, and bundles.
What’s new in Q2 2025:
- Configure multiple base products at once
- Clone pricing rules to speed up quoting workflows
- Manage volume discounts and bundles more easily
Even if you’re not in sales, this update helps streamline the quoting process — saving time, reducing errors, and delivering a better customer:experience.
5. 📧 Email Features in Zoho CRM: Now Available in Standard Plans
One of the best surprises in this update? Several powerful email features in Zoho CRM — previously reserved for higher-tier editions — are now included in the Standard plan.
What’s included:
- MailMagnet: View and manage email threads in real time
- Email sharing: Collaborate on key messages within your team
- Deal-specific email linking: Keep your sales threads organized
- Threaded emails in Cases: Manage support interactions efficiently
No more toggling between CRM and your inbox — all essential communication now lives in one place.
Conclusion: Zoho CRM Q2 2025 Brings Tangible Value
Whether it’s through structured notes, smarter AI, dynamic quote generation, or enhanced collaboration — the Q2 2025 update for Zoho CRM delivers real, practical improvements to your daily operations.
Especially with the new Zoho CRM for Everyone model, teamwork becomes more integrated and impactful than ever. And with GDPR-compliant AI and time-saving automations, you’re ready for the future of customer relationship management.
🎯 Curious to Try Zoho CRM?
If you’re not yet using Zoho CRM, now’s the perfect time to test it out:
