Operate Zoho CRM by voice: Faster access, fewer clicks
Voice control allows you to navigate Zoho CRM without a mouse or keyboard. Whether you’re on the go or your hands are tied at your desk – voice commands let you access important information instantly.
You can, for example:
Retrieve customer information
Create new contacts
Update deals
Send notifications
The advantage is clear: fewer clicks, less distraction – and more focus on what really matters.
Use voice memos instead of typing: Record notes directly in the CRM
If you spend a lot of time speaking with customers, you know: the most important insights often come during conversations. With the integrated voice recording function, you can save your thoughts as memos in the CRM – without needing to jot them down as you go.
These voice notes can:
Be automatically transcribed into text
Be linked to leads and contacts
Serve as task references for colleagues
In sales and customer service in particular, this leads to a more fluid and efficient workflow – without media breaks.
Connect voice assistants: Use Zoho CRM with Alexa and more
Zoho CRM can be connected with common voice assistants like Alexa or Google Assistant. This lets you perform simple voice commands such as:
“How many new leads are there today?”
“What appointments are coming up this week?”
“Read me the notes on the Müller GmbH deal.”
These assistants rely on predefined queries that can be customized. This means your CRM remains helpful even when you’re not at your screen.
Trigger automations by voice: Control workflows like never before
By combining voice commands with Zoho CRM’s automation features (e.g., Zoho Flow or Deluge), you can initiate workflows verbally. Typical use cases include:
“Schedule a follow-up call for next week.”
“Send a reminder email to all open leads.”
“Assign this deal to the sales team.”
This is especially useful for routine tasks that often require repeated clicks and navigation paths.
Accessibility and inclusion: Making voice control the standard
Last but not least, voice control also improves accessibility. For users with physical impairments, voice functionality is essential – enabling equal participation in the digital workplace.
Zoho CRM supports this by treating voice input not as a special feature but as an integrated part of the user experience. In this way, inclusion is not just considered – it’s actively implemented.
Conclusion
The integration of voice control into Zoho CRM is more than just a technical feature – it’s a real productivity booster. Through smart voice operation, automatic memos, assistant integrations, and voice-triggered workflows, your workday becomes more efficient, accessible, and user-friendly.
If you’re already using Zoho CRM, now is the time to explore the available voice features. If not, this might be the perfect moment to get started.
Try Zoho CRM with Voice Control for Free
Want to see how voice integration fits into your workflow? Try Zoho CRM free of charge – including all automation and voice features:
